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  • How to Handle Order Disputes on GamesHub: A Complete Guide

    Order Dispute Process on GamesHub

    We encourage direct communication with the seller before raising a dispute. Sellers prioritize customer satisfaction and are often willing to assist with any issues that arise. Establishing clear communication can resolve many problems quickly and amicably. However, if you’re unable to reach a resolution with the seller, you can always contact our support team for further assistance.

    Also read:

    Understanding Disputes

    A dispute can be raised if there’s an issue with your order that hasn’t been resolved through direct communication with the seller. Disputes should be initiated on GamesHub while the order is still marked as pending or delivered. If you encounter problems after the order is completed, our 24/7 customer support is here to help.

    Common Reasons for Raising a Dispute:

    • Non-responsiveness: The seller is not responding to your messages.
    • Order discrepancies: The product or service received is not as described.
    • Delivery issues: The order wasn’t delivered within the guaranteed delivery time.
    • Account problems: You purchased an account, but the provided details are incorrect or not functioning.

    Dispute Resolution for Categories

    • Account and Boosting Section Disputes:
      The seller has 12 hours to respond to the issue. If the seller does not take action within the guaranteed period specified in the order, the dispute may be closed in favor of the buyer, and a refund will be issued. If the seller resolves the issue within the allotted time, the dispute will be closed in their favor.
    • Currency, Top Up, and Item Section Disputes:
      For disputes related to currency and item transactions, the seller has 2 hours to provide proof of delivery. If the seller fails to upload the necessary evidence within this timeframe, the order may be fully refunded, provided that no solution was offered to the buyer.

    Most disputes will be fully resolved within 3 days, depending on the situation.Once a dispute is raised, our dispute team will review the situation within 15 to 30 minutes. For any questions or concerns about your order or dispute, our customer support team is available around the clock.

    Providing Evidence

    Once the GamesHub team joins your dispute, you will need to provide all evidence of the issue—screenshots, proof that the account is not working or is suspended, in-game chats (if applicable).

    Things that are taken into evidence:

    • Seller’s description of the product.
    • Screenshots proving wrong login information.
    • Screenshots of emails proving the login information has been changed.
    • Screenshots of the account not matching the description (e.g., account is banned, does not have what the seller described).

    For currency and items:
    The seller must provide proof of delivery:

    • Trade screenshots, videos, or any useful evidence to prove that the order was delivered to the buyer.

    Tips on How to Handle Disputes as a Seller

    1. Talk with the buyer: Understand the issue with the order.
    2. Upload any proof from your side that could help resolve the situation.
    3. Respond to the dispute within 12 hours.
    4. Try to resolve the dispute by providing a replacement or issuing a refund if possible.
    5. If you’re unable to resolve the dispute with the buyer, provide proof and wait for the GamesHub team to handle the dispute.

    If Your Order Was Cancelled

    After an order is canceled, please do not:

    • Use the account purchased, as our warranty doesn’t apply to it anymore. The seller may reclaim ownership at any time.
    • Deliver goods to buyers. After cancellation, money is in their balance, and you are not guaranteed to receive the funds for the order.

    By following these steps, you can efficiently handle disputes and ensure a fair process for both buyers and sellers on GamesHub.

  • How to Find Your Steam Trade URL on GamesHub

    How to Find Your Steam Trade URL

    To find your Steam Trade URL, follow these simple steps:

    1. Log in to Steam.
    2. Open your Inventory. Step 2
    3. Click “Trade Offers.” Step 3
    4. Click “Who can send me Trade Offers?” Step 4
    5. Copy your Trade URL from the “Third-Party Sites” section.

    Important Note: Make sure your Inventory Privacy is set to Public. Otherwise, you will not be able to trade with GamesHub sellers.

  • How to Enable Desktop Notifications for New Orders and Messages on GamesHub

    How to Receive Notifications About New Orders or Messages on GamesHub

    Desktop Notifications

    You have the option to receive desktop notifications for new orders or messages on GamesHub. Follow these simple steps to enable notifications:

    1. Navigate to Your Messages:
      Go to your Dashboard panel and open your messages section.
    2. Enable Desktop Notifications:
      Find the “Desktop Notifications” slider and click to turn it on, as shown in the image below. This will activate notifications for any new messages related to your orders.
    3. Notification Sound and Display:
      Once enabled, you will receive a message in the bottom right corner of your desktop whenever a new message about an order arrives. Additionally, a notification sound will play, ensuring you don’t miss any updates.

    By enabling desktop notifications, you can stay up-to-date on all important messages and orders, making it easier to manage your selling activity on GamesHub.

  • GamesHub Seller Rules: Guidelines for Listing, Delivering, and Handling Disputes

    Seller Rules on GamesHub

    Seller rules for existing offers will be applied on GamesHub starting December 1st. All new offers should be listed according to the rules outlined below.

    Breaking these rules can lead to your seller account being suspended temporarily or permanently.
    If you’re selling accounts, make sure to also read:

    Delivering Orders

    • On-Time Delivery: Sellers are expected to deliver orders within the guaranteed delivery time. We understand that mistakes can happen, but if you are often late or fail to deliver, your listings may be removed.
    • If You’re Late or Partially Delivering: If an order is going to be late or incomplete, make sure to get the buyer’s approval first. Delivering late or partially without the buyer’s agreement could result in a full refund to the buyer if they open a dispute.
    • Marking Orders as Delivered: Only mark an order as delivered once it’s completely fulfilled. Marking it prematurely—whether it’s undelivered or only partially done—makes the buyer eligible for a full refund if a dispute arises.

    What’s Prohibited

    • Scamming or Fraud: Any attempt to scam or defraud buyers will get you permanently banned. We have a zero-tolerance policy for scams.
    • Outside Communication: Keep all communication with buyers within GamesHub’s chat system. Sharing contact details like Discord, Skype, etc., isn’t allowed, except for boosting orders where you may need to use voice chat.
    • Advertising: You can’t advertise other websites, including your own shops, other marketplaces, or unrelated sites.
    • External Payments: All payments must go through GamesHub. Discussing or arranging outside payment methods is strictly forbidden.
    • Be Respectful: Treat buyers with respect—no foul language, threats, harassment, or insults. Even if there’s a dispute, stay professional at all times.

    Handling Disputes

    • Responding to Disputes: You need to respond quickly to disputes:
      • Account/Boosting Orders: Respond within 12 hours with proof or a solution.
      • Currency/Item Orders: Upload proof within 2 hours. If you don’t, the buyer will be eligible for a full refund.
      • Pending Delivery Orders: Upload proof of delivery right after sending the currency/items to avoid potential disputes.

    Feedback and Fairness

    • Feedback Integrity: Respect buyer feedback. GamesHub has strict guidelines for adjusting feedback.
    • Respect for Other Sellers: Demeaning or slandering other sellers without basis is not allowed.

    Marketplace Guidelines

    • Holding Funds: If you’re caught scamming or committing fraud, we may hold your funds for up to 30 days to repay affected buyers. Any leftover funds can be withdrawn.
    • No Random Listings: Lottery, raffle, or random offers (like “50% chance to get a rare skin”) aren’t allowed.
    • Original Descriptions: Don’t copy another seller’s product description entirely. Your listings should have originality—except for smurf account offers, where this rule doesn’t apply.
    • Fake Pricing: Unrealistically priced listings are not allowed.
    • Correct Categories: Make sure your offers are listed in the right category and game. The only exception is boosting services (e.g., if the boost’s main outcome is you getting items), which can be listed in the items section.

    Requirements for Sellers

    • Age Limit: You must be 18 or older to sell on GamesHub.
    • One Account Per Seller: Don’t use multiple accounts without permission. If you’re working with a team, you can share login details with your partners.

    Fraudulent Practices

    Using any form of fraudulent delivery methods is strictly prohibited. For example, delivering orders in a way that creates a high risk of the buyer losing the purchased product or putting their game account at risk is not allowed.

    Improving Your Listings

    • Clear Descriptions: Do not add unnecessary details in your offer title and description. Keep them clear, concise, and relevant to what you’re offering.
      Maximum two keywords (or keyword variations) can be used per offer.
    • No Copyrighted Images: Replace any copyrighted images from game developers in your offers or profile pictures. Listings with copyrighted content might be removed.

    By following these guidelines, you ensure a smooth and fair experience for both you and your buyers on GamesHub. Failure to comply can result in penalties, including account suspension or removal from the marketplace.

  • GamesHub Account Seller Rules: Guidelines for Listing and Selling Accounts

    Account Seller Rules on GamesHub

    Prepare to sell accounts on GamesHub by learning about the account category seller rules.
    Breaking these rules can result in your seller account being suspended temporarily or permanently.

    Make sure to also read:

    Listing Rules

    1. Informative Listings
      Descriptions should include concise and accurate information about your product, such as its features, delivery details, any account limitations, and anything the customer should know. Do not use exaggerations, false claims, or irrelevant text. Violating this rule may lead to account suspension.
    2. No Duplicate Offers
      Sellers are not allowed to list duplicate offers.
      Note: If you want to upload multiple accounts under a single offer, use the “Add Additional Account” feature when customizing your listing.
    3. No Misleading Descriptions or Titles
      Sellers must not write misleading product descriptions or titles that could deceive buyers. For example, claiming “Lifetime warranty” or labeling an account as “full access” when it is not.
    4. Disclose Account Limitations
      Sellers must inform buyers of any account limitations. For instance, if you are selling a game account that restricts in-game purchases to a specific region (e.g., Argentina Steam account), this must be explicitly stated in the description.
    5. No Listing Manipulation
      Any attempt to manipulate listings for better visibility among other sellers will result in suspension.
      By listing your offers, you agree to adhere to marketplace rules.

    General Account Section Rules

    1. Sell Full Access Accounts Only
      Selling shared, rented, or non-full access accounts is strictly prohibited. You must provide full access, including email and other relevant logins, to protect buyers.
    2. Tradeshield Protection Period
      All accounts come with a 5–14 day Tradeshield protection period for buyers. During this time, if the account stops working, gets banned, or is recovered, the sale will be canceled, and a refund will be issued.
    3. Seller Liability Beyond the Protection Period
      Even after the Tradeshield period ends, sellers may still be held accountable. If an account is recovered after the warranty period, GamesHub will investigate. If the seller is found at fault, they may be required to refund the buyer and risk suspension.
      Tip: To avoid issues, maintain communication with buyers even after the Tradeshield period ends.
    4. Account Recovery Violation
      There is a zero-tolerance policy towards sellers recovering sold accounts. Sellers reported for this violation and refusing to assist buyers in recovering account access will be permanently suspended.
    5. Account Responsibility
      Sellers are fully responsible for the accounts they sell. Reselling accounts is permitted, but sellers remain liable for any issues that arise.
    6. No Unauthorized Access Post-Sale
      Once an account is sold, the seller must not log in, recover, or otherwise use the account or its related credentials unless requested by the buyer.
    7. Dispute Resolution
      If a dispute is resolved in favor of the buyer, the seller is allowed to recover and secure the account, where possible.
    8. Prohibition of Illegal Accounts
      Selling hacked, stolen, or otherwise illegally obtained accounts is strictly forbidden.
    9. Instant Delivery Accuracy
      For instant delivery accounts, sellers must provide correct account details when listing the product.
    10. Policy on Email Domains
      We highly recommend using internationally recognized email domains for the accounts you list. Using other email domains increases the risk of order cancellation in the event of a dispute. Accepted email providers include:
    • Gmail.com
    • Outlook.com / Hotmail.com
    • Yahoo.com / Ymail.com
    • AOL.com
    • Protonmail.com

    If you choose to use other email domains, you must:

    • Provide the buyer with a direct link to the login page.
    • Ensure the email domain is secure and supports the English language.

    Game-Specific Rules

    Fortnite:

    • Your offer must clearly state what platforms the Fortnite account can be linked to (e.g., Xbox + Playstation, PC + Playstation, etc.). By listing a platform, you guarantee that the buyer will be able to use the account on that platform.
    • You must clearly inform buyers about the risks involved, such as mentioning that they should not contact Epic Games support. If you fail to do so, you will be held responsible in a dispute.
    • If you are selling an account where it is not immediately possible to change the email, this must be included in the description. You must also provide full access to the linked email, as with all accounts.

    Valorant:

    • You must list accounts in the correct category (e.g., Iron accounts only in the Iron category).
    • The rank listed must be the current season rank.
    • You may not sell accounts that were leveled with cheats or other illegal software, to protect buyers from the risk of ban.

    GTA 5:

    • You must clearly state which platform (e.g., Epic Games, Rockstar, PS5, etc.) the account is for.
    • You must also state which game version is included (Expanded and Enhanced, Regular, etc.).
    • Selling FiveM accounts is allowed in this section, as long as buyers are clearly informed that GTA V is required to play.
    • List your offers as instructed in this article.

    OSRS and RS3:

    • All account recovery information must be provided to the buyer, including recovery questions, original email, old passwords, membership payment methods, whenever applicable.
    • If an account has any bans or offenses, has been botted on, or has anything else that creates additional risk for the buyer, you must inform the buyer of this fact in the description.

    Call of Duty:

    • You must clearly state which version of Call of Duty your account is for.
    • You must clearly state which platforms can be linked to the account.
    • Unlink any unnecessary login methods from the account, and provide full access to the logins for any currently linked login methods that are on the account at the time of sale.

    League of Legends:

    • Accounts must be listed in the correct rank category.
    • The rank listed must be the current season rank.
    • Any offenses made on the account must be listed in your offer.
    • Accounts with offensive, inappropriate usernames cannot be sold. In this case, the order will be cancelled.
  • How to Deposit Funds on GamesHub: Payment Methods and Fees Explained

    Deposits on GamesHub

    Users can pay for orders on GamesHub using various methods, including Debit/Credit Cards, Apple Pay, Google Pay, Cryptocurrencies (Bitcoin, Ethereum, Tether, Dogecoin, and more), iDEAL, and Klarna.

    Fees

    All payments, regardless of the payment method, will incur a percentage fee of 8% and a flat fee of 0.3 USD. After making a payment, you can make purchases on GamesHub with no additional fees.

    Example:

    If you need to pay for an order worth 5 USD, the fee will be calculated as:

    • Fee = 5 * 0.08 + 0.3 = 0.70 USD
    • You will pay 5.70 USD in total.

    If the order is cancelled, 5 USD will be added to your GamesHub Balance. If you receive a refund, the fees will be refunded as well.

    Deposit Payment Methods

    • Debit/Credit Card:
      Visa, Mastercard, JCB, American Express, and Discover cards are supported worldwide. Refunds may take up to 5 business days. Verification may be required for this payment method. Make sure to use a card with 3D Secure enabled to ensure smooth transactions.
    • Apple Pay:
      Available worldwide on Apple devices (iPhone, Mac, iPad) via Safari browser. Make sure you have Touch ID enabled to use this payment method. Refunds can take up to 5 business days. Verification may be required.
    • Cryptocurrencies:
      Payments via cryptocurrencies can take up to 1 hour to show up in your account and will be processed once blockchain confirmation is received. Make sure to send the exact amount of BTC or ETH shown on the deposit page to speed up processing. Crypto payments do not require verification and have no payment limits. Refunds for crypto payments can only be made in Bitcoin, regardless of the cryptocurrency used for the payment.
    • Google Pay:
      Available worldwide on mobile devices using Google Chrome. Ensure you have a card connected to Google Pay to access this payment method. Refunds may take up to 5 business days. Verification may be required, and it is recommended to use a card with 3D Secure enabled.
    • iDEAL:
      A direct banking method available only in the Netherlands. Payments are made in EUR. Verification may be required.
    • Klarna:
      A direct banking payment method available in Austria, Germany, Belgium, Netherlands, and the UK. Payments are made in EUR. Verification may be required.

    Note: PayPal is not an available deposit method.

    By following these guidelines, users can easily deposit funds into their GamesHub account using a variety of payment options, each with its specific processing times and requirements.

  • How to Find the Best Offer on GamesHub: A Step-by-Step Guide

    How to Find the Perfect Offer on GamesHub

    How to Find the Perfect Offer for You?
    This article will guide you toward your purchasing goals.
    Written by Emily
    Updated over 12 months ago

    GamesHub hosts a wide variety of offers, which can sometimes feel overwhelming when you’re trying to find the best deal. Our ranking system helps by placing recommended offers at the top, making your search faster and smarter.

    Understanding Seller Reputation

    When choosing an offer, picking the right seller is just as important as the product itself. Sellers with a strong reputation usually deliver more reliable service, though their prices may be slightly higher. Newer or less-established sellers might offer lower prices to compete. Your ideal choice depends on what you prioritize—cost savings, proven trustworthiness, or a balance of both. Don’t judge solely by price or reputation; consider other signals too (e.g., responsiveness, history of fulfilled orders, and feedback details).

    You can view a seller’s reputation in the following places:

    • On the product/offer detail page
    • After clicking into a specific offer

    Understanding Offers

    Finding the best seller is step one—evaluating the offer itself is step two. Use GamesHub’s search system or the “hot search” feature at the top of the offers list to narrow down candidates. Once you’ve located a promising offer, make sure to inspect all its components carefully.

    Always review the offer description for delivery specifics. After purchase, that description serves as the reference point if any dispute arises.

    What We Recommend

    To ensure a smooth and safe transaction, follow these steps:

    1. Check the seller’s reputation. We recommend choosing sellers with at least 95% positive feedback.
    2. Verify the price. Be cautious of offers that seem unrealistically low or excessively high—both can signal risk.
    3. Read the offer description thoroughly. Critical details about delivery, access, or limitations live here and might affect your decision.
    4. Ensure compliance with GamesHub’s seller rules. For account purchases, confirm full access is granted (including email if applicable), and avoid ambiguous or “chance-based” offers—e.g., listings promising a random number of skins like “Account with 1–150 skins.”

    By following these guidelines, you’ll increase your chances of finding a reliable, fair-priced offer that meets your expectations on GamesHub.