GamesHub Help Center

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  • Seller Rules for Accounts and Digital Products

    GamesHub’s seller rules ensure a fair marketplace and protect buyers and sellers. Adhering to these guidelines is mandatory, and violations may lead to suspension

    • Provide accurate descriptions – Clearly describe the digital product or account, including features, limitations, delivery details and any restrictions. Misleading or exaggerated claims are prohibited.
    • Avoid duplicate offers – Do not post identical offers multiple times; instead, use GamesHub’s “Add Additional” feature to include multiple units in a single listing.
    • No misleading titles – Your title must accurately reflect the product. False claims (e.g., “lifetime warranty” for short‑term access) are not allowed.
    • Disclose limitations – Inform buyers of region locks, platform restrictions or in‑game bans. Transparency prevents disputes.
    • No listing manipulation – Attempts to manipulate listing visibility (keyword stuffing, irrelevant tags) will result in sanctions.
    • Full access & responsibility – Only sell full access accounts or legally obtained digital products. Sellers remain responsible for the account after sale and must not recover it later.
    • Warranty compliance – GamesHub offers a 5–14 day warranty period; if a product fails during this period, sellers must cooperate with refunds or replacements.
    • Prohibit illegal goods – Selling hacked, stolen or otherwise illegal accounts or products is forbidden.
    • Instant delivery accuracy – For instant delivery listings, ensure that digital files or account credentials are correct at the time of listing.
    • Platform‑specific requirements – Some games require additional disclosures (e.g., platform compatibility, region restrictions). Follow the guidelines relevant to your product.

  • GamesHub Account Seller Rules

    Listing Rules

    • Provide detailed and accurate descriptions: include account features, delivery information and any limitations. Avoid exaggerations or irrelevant text.
    • Do not post duplicate offers; instead, group multiple accounts using the “Add Additional Account” option when listing your product.
    • Avoid misleading titles or descriptions. Never claim lifetime warranty unless it’s true, and adhere to GamesHub’s keyword rules.
    • Disclose any account limitations such as region locks or platform restrictions. Make sure buyers understand these before purchasing.
    • Don’t manipulate listings or hide keywords. Artificially boosting visibility can lead to suspension.

    General Account Rules

    • Sell full‑access accounts only; sharing, renting or partial access accounts are prohibited.
    • All accounts include a TradesShield warranty period of 5–14 days. If the account stops working, is banned or compromised during this period, the order will be canceled and refunded to the buyer.
    • You remain liable even after the warranty period. If the account is recovered or banned after the warranty ends, GamesHub may require a refund or replacement.
    • Do not attempt to recover or log in to the account after selling it. All access belongs to the buyer.
    • You are responsible for the accounts you sell; cooperating with GamesHub support in a dispute is mandatory.
    • Selling hacked, stolen or otherwise illegal accounts is forbidden.
    • For instant delivery accounts, make sure the login credentials you provide are correct.
    • Use well‑known email domains for the accounts you list (Gmail, Outlook, Yahoo, AOL, ProtonMail). If using another provider, include a direct login URL and ensure the domain is secure and supports English.

    Game‑specific Rules

    Fortnite

    • Clearly state which platforms the Fortnite account can be linked to (Xbox, PlayStation, PC).
    • Inform buyers about risks and instruct them not to contact Epic Games support.
    • If the email cannot be changed, mention this and provide full access to the linked email.

    Valorant

    • List accounts in the correct rank category (e.g., Iron, Bronze) and ensure the rank reflects the current season.
    • Do not sell accounts leveled using bots, cheats or illegal software.

    GTA 5

    • Clearly state which platform the account is for (e.g., Epic Games, Rockstar, PS5).
    • Specify which game edition is included (Expanded and Enhanced, Regular, etc.).
    • You may sell FiveM accounts as long as buyers are informed that GTA V is required.

    OSRS & RS3

    • Provide all recovery details to the buyer, including recovery questions, original email, previous passwords and membership payment methods, if applicable.
    • Disclose any bans, offenses or other factors that add risk for the buyer.

    Call of Duty

    • Clearly state which version of the game the account is for.
    • Specify which platforms can be linked to the account.
    • Unlink any unnecessary login methods and provide full access to all current login methods.

    League of Legends

    • List accounts in the correct rank category.
    • Use the current season rank.
    • Disclose any offenses on the account.
    • Accounts with offensive or inappropriate usernames cannot be sold.

  • Warranty Policy

    • GamesHub provides peace of mind with a built-in warranty on all qualifying digital accounts and select products. This warranty typically lasts between 5 to 14 days from the moment of purchase, depending on the title or item. During this window, you can be confident that if anything goes wrong—whether the account is reclaimed by its original owner, banned by the platform, or simply doesn’t match the advertised features—you won’t be left out of pocket.
    • If, within the warranty period, you discover that the product has been revoked, is under suspension, or is materially different from what was described at checkout, you’re entitled to a full refund. Simply reach out to GamesHub’s customer support team with your order details and a brief explanation of the issue. They’ll verify the claim and initiate the refund process promptly, often resolving straightforward cases within 24–48 hours.
    • You don’t need to hunt for an extra checkbox or coupon code—the warranty is automatically applied to every eligible listing. When browsing our catalog, just look for the “Warranty Included” badge in the product’s offer details. That badge will also specify the exact duration of protection for that item, so you’ll always know how many days you have to request a refund if something isn’t right.
    • In short, GamesHub’s warranty means you can shop digital accounts and other products with confidence. You get transparent terms, automatic coverage, and a hassle-free process for getting your money back if the product fails to meet expectations within the specified timeframe.

  • Depositing Funds

    To add money to your GamesHub wallet, go to Wallet → Deposit. Choose from available gateways (e.g., credit/debit cards, PayPal, crypto).

    • Enter the deposit amount, confirm any service fee (if applicable), and complete payment through the selected gateway. Deposited funds show in your balance and can be used to purchase products.

  • How to Find the Perfect Offer on GamesHub

    • Use GamesHub’s search and filter system to browse digital products by game, category, price range, options and seller rating.
    • Compare offers from multiple sellers. Each product page lists all active offers with price, available stock, supported currency and estimated delivery time. Choose based on your budget, seller reputation and warranty terms.
    • Check the seller’s past sales and average rating (derived from buyer reviews). Sellers who consistently deliver accurate descriptions and prompt service will have higher ratings.

  • How to Buy an Account on GamesHub

    • Navigate to the product type – From the GamesHub homepage, choose the Accounts section or any other product type from the top navigation bar. Use filters to narrow down by game, category or options.
    • Browse offers and select a product – Each account listing may have multiple seller offers with different prices, currencies and stock. Review the seller’s description, product images, available options and any applicable warranty.
    • Proceed to checkout – Click Checkout on the offer you want. Review the order summary including base price, discount, any wallet balance used and the remaining amount you need to pay. If your wallet balance (GamesHub balance) is insufficient, choose another payment method supported by the platform (credit/debit cards, gift cards or cryptocurrency gateways).
    • Access your order and communicate with the seller – After payment, you will be redirected to your Order page (also accessible under Purchased Orders in your account menu). Contact the seller via the order chat for account details or delivery instructions and wait for a response.
    • Confirm ownership and provide feedback – Once you receive the account and verify it matches the description, click Order Received and check all confirmation boxes. If there is an issue (e.g., incorrect login information or unresponsive seller), click Raise a Dispute to involve GamesHub support. GamesHub provides a warranty period (usually 5–14 days depending on the product) during which you can request a refund if the account is lost or reclaimed.

    Once the warranty period has passed, the order will automatically complete, and the payment will be released to the seller. Happy gaming!

  • Understanding Account Warranty on GamesHub: Coverage and Claims Process

    Account Warranty on GamesHub

    To keep customers safe, all account orders include a 5-day account warranty for free. If you encounter any issues with your new account, raise a dispute and provide information about what happened to receive a refund. During the dispute resolution process, the warranty period will remain active, even if it takes longer than 5 days to resolve.

    Want More Protection?

    For an additional fee, you can extend your account warranty to 3 months or 6 months. This feature is available for select offers, so look for the extended warranty option at checkout.

    Your Warranty Covers:

    • The account is not as described, and you have not altered the account by:
      • Changing login details.
      • Playing on the account.
      • Making purchases on or for the account.
      • Reselling the account.
    • Loss of access due to account recovery by the seller.
    • Account bans due to ownership transfer.
    • Account bans due to offenses made by the seller.

    Your Warranty Does Not Cover:

    • Account bans due to your actions (e.g., using cheats on the account).
    • Loss of access unrelated to the seller (e.g., forgetting your password).
    • Account bans for not following seller instructions (e.g., contacting game support when instructed not to).
    • Reselling the account to someone else. If you resell the account, your warranty is void.

    Extended Warranty:

    With the extended warranty, if any issues arise after the 5-day free period, submit a warranty claim, and our team will review your case within 3-5 business days.
    Note: If the seller is assisting you with your warranty claim, the review process may take longer than 3-5 days.

    When your warranty claim is approved, you will receive a full refund of the account’s price, minus the warranty fee. The warranty does not cover any items on the account or other additional expenses.

    After Your Warranty Period Ends:

    Once your warranty period is over, while we no longer provide a money-back guarantee, GamesHub will still assist you if any issues arise. Here’s how:

    1. Contact the seller about your issue via the order chat.
    2. If the seller does not respond, contact GamesHub support, and we will reach out to the seller on your behalf.

    By understanding the account warranty and knowing what’s covered, you can shop with confidence on GamesHub.

  • How to Create a Game Pass on Roblox to Receive Your Purchased Robux

    Roblox: Creating a Game Pass to Receive Purchased Robux

    This article will guide you on how to create a Game Pass on Roblox to receive the Robux you’ve purchased.

    Step 1:

    • Login to Roblox.

    Step 2:

    • Select the Create option. This will take you to the Creator’s Page on Roblox.

    Step 3:

    • In the Creator’s Hub, select the Creations option. This will direct you to your experiences/creations page.

    Step 4:

    • On the Creations page, select the experience you want to create a pass for and click on it.

    Step 5:

    • Scroll down until you see the Monetization section. Here, select Passes.

    Step 6:

    • On this page, you can create a pass for the seller to deliver your Robux order. Select Create a Pass.

    Step 7:

    • Enter a name for the pass and ideally a description. Changing the picture is optional. Afterward, click Create a Pass.

    Step 8:

    • Once your pass is created, click on it. This will allow you to edit the pass and set the sale price.

    Step 9:

    • Select Sales and enter the amount of Robux you have purchased from the seller. Then, return to the pass page and copy the URL as instructed below.

    Step 10:

    • After the pass is created, click on the triple dots, copy the URL, and send the link to the seller on our website. The seller will purchase this pass, and you will receive your Robux within 5 days.

    By following these steps, you can easily create a Game Pass and ensure that you receive your Robux securely

  • GTA 5 Legacy vs Enhanced Edition: Which One Should You Choose?

    GTA 5 Legacy vs Enhanced Edition: Which Edition Is Right for You?

    GTA 5 Legacy Edition

    The GTA 5 Legacy Edition is available on PC and older consoles, such as PS4 and Xbox One (referred to as “Old Gen”). Unlike the Enhanced Edition, the Legacy Edition can also be played on newer consoles, giving players flexibility in choosing the version they prefer.

    GTA 5 Enhanced Edition

    The GTA 5 Enhanced Edition is available on PC and exclusively on next-generation consoles—PS5 and Xbox Series X|S. This version cannot be played on older consoles like PS4 or Xbox One.

    Migration from Legacy to Enhanced Edition

    Some accounts can be migrated from the Legacy Edition to the Enhanced Edition. Please refer to the offer description or the seller’s instructions to determine if your account is eligible for migration.

    IMPORTANT FOR CONSOLE USERS:

    • Older Console Users (Xbox One or PS4):
      If you attempt to migrate a Legacy Edition account to the Enhanced Edition, you will encounter an error. The Enhanced Edition is available only on newer consoles (PS5, Xbox Series X|S).

    IMPORTANT FOR PC USERS:

    Before migrating your account, make sure your computer meets the Enhanced Edition’s higher graphical demands:

    Minimum Requirements:

    • OS: Windows 10 (latest service pack)
    • Processor: Intel Core i7-4770 / AMD FX-9590
    • Memory: 8GB RAM

    Recommended Requirements:

    • OS: Windows 11
    • Processor: Intel Core i5-9600K / AMD Ryzen 5 3600
    • Memory: 16GB Dual-Channel Configuration RAM

    Additionally, if you purchased a modded account and attempt to migrate it to the Enhanced Edition, all modifications will be lost. Be sure to consult your seller before migrating your account.

    How to Ensure You Have a Modded Account on the Enhanced Edition

    If you want to ensure you have a modded account for the Enhanced Edition, always purchase the GTA 5 Enhanced Edition.

    By understanding the differences between Legacy and Enhanced Editions, you can choose the version that best fits your console or PC setup, ensuring a smooth gaming experience.

  • GamesHub Refund & Return Policy: Guidelines for Accounts, Boosting, Currency, and Items

    Refund & Return Policy on GamesHub

    This article outlines GamesHub’s refund and return policies for accounts, boosting, currency, and items. Keep in mind that these policies apply only when both parties (buyer and seller) are in disagreement regarding the order.

    It’s always recommended to contact the seller directly about product returns in exchange for a refund. However, sellers are not obligated to provide a refund if the order is as described.

    Refund Requests

    • Raising a Dispute:
      You can request a refund by raising a dispute or contacting our 24/7 support live chat.
    • Warranty Period:
      Refund requests are applicable within the free (or extended if bought) warranty period.
    • Processing Time:
      Refunds can take up to 1 week to process.

    Once the order is canceled, you will receive funds in your GamesHub balance. From there, we can issue a refund back to the original payment method (if paid by non-prepaid card). Contact support for a refund back to your card.

    Refund Policy for Accounts

    Eligible for a Refund:

    • The account was compromised.
    • The account was not delivered within the guaranteed delivery time.
    • The login details are incorrect.
    • The account is not full access (you were not provided email access and cannot change the email).
    • The account is not as described and you have not altered the account (by changing login details, playing on the account, making purchases, or reselling it).

    Not Eligible for a Refund:

    • You purchased the order by mistake and it was delivered.
    • You changed the login details of the account (applicable to claims that the account was “not as described”).
    • You altered the account (played on it or purchased items).
    • The account was banned or shadow-banned due to your actions (e.g., botting, toxic behavior, contacting game developers, etc.).

    Refund Policy for Boosting

    Eligible for a Refund:

    • The seller has failed to fully deliver the order within the guaranteed delivery time.
    • The seller caused harm to the account (e.g., demotions, ruined stats, etc.).
    • The seller used/took valuable items from the account without your permission.
    • The seller changed the login details of your account without your permission.
    • The seller used third-party programs leading to account restriction or banning.

    Not Eligible for a Refund:

    • You purchased the order by mistake and it was delivered.
    • The guaranteed delivery time has not yet passed.
    • The seller was unable to proceed with the boost due to lack of access or interruptions from outside actions.

    Refund Policy for Currency & Items

    Eligible for a Refund:

    • The seller has failed to fully deliver the order within the guaranteed delivery time.
    • The seller has failed to notify you of certain risks (excluding RWT) that negatively impacted your account.
    • The seller has partially delivered your order.
    • Your account was affected by receiving currency/items obtained through cheating or fraud.

    Not Eligible for a Refund:

    • Items/currency were not bought on GamesHub.
    • The guaranteed delivery time has not yet passed.
    • Evidence of incomplete delivery is shared on external platforms.
    • Your account was banned due to RWT or risks disclosed by the seller.
    • You provided the wrong account/character name and the order was delivered.
    • You traded the items/currency back to a different account.

    Refund Policy for Gift Cards

    Eligible for a Refund:

    • You received a gift card that differs from its description.
    • You received a gift card with an invalid code (key).
    • You received a gift card that has already been redeemed or expired.

    Not Eligible for a Refund:

    • You purchased a region-specific gift card for a region where you cannot redeem it.
    • You had your gift card redeemed by a third party after sharing the details.
    • You resold the gift card to someone else.

    Requesting Refunds

    To request a refund:

    1. Contact the seller first. If the order was not completed, they may cancel the order.
    2. If there is a disagreement, raise a dispute.
    3. Once a dispute is raised, our team will investigate and take appropriate action.

    If your order is canceled, funds (minus any applicable fees) will be returned to your GamesHub balance. If you use your balance to place a new order, no additional charges will apply.

    For refunds to your original payment method, please contact our support team.

    Refund Methods

    • Store Credit: Once an order is canceled, funds are credited to your GamesHub account balance.
    • Original Payment Method: Refunds to the original payment method are available for all payment types. Contact support for more details.

    Return Policy

    If the order is as described:

    • GamesHub does not mediate returns, and the seller is not obligated to accept the return. However, you may request a return if the goods are undamaged and there is no risk associated with returning them.

    If the order is not as described:

    • You are obligated to request a return if the goods are undamaged and have not been altered by:
      • Changing login details
      • Playing on the account
      • Making purchases
      • Reselling the account

    This policy ensures transparency and fairness for both buyers and sellers on GamesHub. Please reach out to support if you have any further questions or concerns regarding refunds and returns.